For months I have tired to get help for my friend that have some mental problems …. but nothing has happen, no doctor has really been concerned about her state of mind.
So instead for her sitting all alone over Christmas we decided that she was coming with me to Prague! One of most beautiful cities there is.
On Christmas Eve something strange happened to her … and I had to ask the hotel to call for an ambulance, we all thought it could be a stroke. So we great noise and flashing blue light she was taken to hosptial. Luckily it wasn’t a stroke.
Sunday I had to return home alone with both our luggage and a terrible feeling over left her behind, but the insurance company said that they will not cover me staying behind.
Yesterday morning her doctor in Prague phoned me and he took contact with the insurance company … they said that they will send somebody to company her back to Sweden.
One hour later they phoned and said that they now have been in contact with her doctor here in Landskrona and .. the insurance don’t cover her “problem” because she was unstable before she left.
But she wasn’t unstable enough to get medical help at here at home !!!!! They told me that we should have asked the doctor if she was fit for travel. Never thought about it, because he hasn’t shown any interest in her “problem. When she meet him, he asked her why she was there .. and that he only dealt with physical problems and not mental.
So now the insurance company are not covering her expenses – and neither for me to go back to Prague to bring her back to Sweden. The doctor in Prague is so upset and angry over the whole thing.
I’m sure that if we had asked the doctor if she could go to Prague, he would have said .. no problem, but because we didn’t ask him … he are not supporting her situation. They haven’t seen her unstable while being at home.
As a Swede, should she had her European Health Insurance Cards with her, but her’s was out date. So that had meant to that we had to pay the bill the to hospital and then claiming it back on return to Sweden. Awful lot of money. So I went on Swedish Health Insurance Fund’s website and there they inform that they can provided temporary card if the patient don’t have one. European Health Insurance Card meant that we will get free hospital and medical care in 28 European countries. Fantastic agreement.
I phoned them and no problem, but it’s the hospital’s or doctor’s that has to ask for the temporary card … but the lady was so helpful, she asked if I could get the doctor’s fax number and she will fax it to him. 30 min later he had it .. and it’s valid for 30 days.
The doctor in Prague is fantastic guy, haven’t met him. Today we talked the doctor and I … my friend is ready go home, but the problems is that there is no flights until next year – if we don’t want to pay an arm and a leg for First Class. Nobody from the insurance company have informed him about that they have changed their mind about their decision and he are fuming.
In this story there is many angels too …. the staff at EA Embassy Hotel, ambulance crew and emergency doctor, staff and doctors at Neurologická klinika 1 and Psychiatrická klinika in Prague … and the ladies at Swedish Health Insurance Fund’s. And of course Kateřinská at Cafe Archa Barista and her colleague Tomas, that was there for me everyday when I need a hug, comforting words, a calorie free piece of cake with a great a cappuccino.
And if everything will work as we hope – I will go to Prague on 4th and bring my friend back, will fly out early and morning and we will back in Sweden the same evening.
“Fun is like an insurance;
the older you get, the more it costs.”
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