I must be the only person inside EU that didn’t know that Air Berlin has gone bankrupt 28th of October … and I have a flight book with them in March to Florence.
NO information what so ever!!!
Now Lufthansa has taken over … and given the most of the routes and fleet to their budget airline, Eurowings. They gave me the information that I should book a new ticket with them – then cancel my booking with Air Berlin … and they will refund me 50%. The problem is that they don’t fly to Florence from Copenhagen and not even with a change somewhere.
How can I cancel a booking when the website doesn’t work. Even if my booking is still there “alive” like nothing has happened.
Found out the brutal way yesterday when I was looking for booking a flight my friend that wanted to come with me. So yesterday I had a bit of a panic. The information on their website didn’t make me much wiser, they don’t answer email anymore. No phone number works.
My friend Carol in Vienna that speak German went on their website and tried to get some information. What she understands will I not be compensated for my ticket.
Then I found an address to the company that is handling the bankruptcy – I should send in all the booking information to them.
I also filled in the form to the Swedish Consumer Office and I contacted my credit card company because somewhere I read that they should compensate me.
By the way, I have the best credit card … for travel – Bank Norwegian – it gives points for spending … have the best exchange rates … and no fees what so ever!!!!! Plus free travel insurance. I don’t know if it’s available outside Scandinavia. Because they are after all an airline … with loads of docking stations around the world. A really smart card!!!!!
I didn’t go to bed until 2am last night .. because of all the paperwork and forms to fill in.
I’ was upset over many things … first of course that I lose the ticket and the money. Even more upset that no information what so ever … regarding the bankruptcy and information what to do. Most upsets were I over that I now have to cancel my 5 days in Florence and 1 day in Siena. Because if I want to book a new flight it will cost me nearly the double .. plus the money I spent on my first booking, far too much money. Florence has been at the top on my bucket list for years … so now I have to put it back.
Will give it a new try in 2019, if I’m still kicking.
Was bit heartbroken over the whole carry-on … but I have decided to visit my friends, Carol and Robert in Vienna instead in April and that makes me feel a lot better. It will be nearly 2,5 years since I last seen them.
As my grandmother always said … there a meaning to everything.
“Life happens. There is no point in being upset
or down about things we can’t control or change.”