As you most of you know did I a Christmas escape to Istanbul …. 5 nights on 5* star hotel and with 5* service. The hotel is amazing and really lived up to its classification, but the guests were the worst I ever met.
I couldn’t say how many hotels I stayed on in my life so far … but it must be a couple of 100, but never had I stayed in a hotel with guests like I did at the Elite World Hotel in Istanbul. Such a pity for the hotel, not their fault.
Elite World Istanbul Hotel
Sehit Muhtar Caddesi No 42
Taksim, Istanbul 34435
++ 90 212 313 838
5* – 90-615€ Bed&Breakfast, 245 rooms
On arrival did I go to the sister hotel that is next door – but very warmly welcomed and it was fixed in minutes and both I and my luggage was at the right hotel, the service was just outstanding.
When I came to my room 2104 – my booked double bed wasn’t there … in the very stylish room. I haven’t slept in a single bed for over 30 years, so I would have fallen out of it. My room had twin singles.
Azzi, my porter, was on the phone straight away and there wasn’t any double rooms left. One was very small and the other was smoking, but he said that they will put the two beds together for me and asked if that was okay. Fine by me.
The hotel manager phoned and asked if everything was okay – very sweet of him.
My flight was over 1 hour late, so I was so hungry … so I just rushed down to the Brasserie that is located next to the lobby. Only guest and the young lady that served me was very nice and helpful. It was now 9.30pm and the hot buffet must have been out for over 2 hours, because all main course was very dry – but I survived on the lovely starters, salad buffet and desserts.
My bed problem was fixed as I returned to my lovely room – bathroom was very big and had everything, but a separate rain shower and a Jacuzzi with hand shower. Big comfortable room with very tasteful decor – got complimentary mineral water every day.
A room with a view??? No, I had a room in the back of the hotel to a narrow alley and looking straight into an office building, very quiet and so that was no problem for me, didn’t spend much time in the room anyway.
I could see the morning sun and that was a great feeling, to see the sun so soon I opened my eyes.
If there was anything to complain about regarding the rooms, was it the heat- far too warm at nights. I was able to sleep with an open window, it was explained to me that the hotel hadn’t adjusted to the mild weather.
Breakfast – outstanding, variety and choices were endless. Breakfast was served in a restaurant above the lobby and very big. Here was where everything went wrong.
The guests were ignorant, abusive and didn’t have any manners at all. It was like the jungle, to eat or be eaten. I was pushed away from a table on my second breakfast by a family, but I found another straight away.
They picked up bread with their hands… smelled on it and put it back. By the buffet was it just to keep the head down and step to the side at times. Picked up food from the platters with their hands on the buffet, not all, but too many for my taste.
One morning was every table taken and I waited to be seated – a young man came and he was very upset because there were no free tables, the restaurant manager told him to wait, because I should have a table first. She got me a table and the waiter re-set it very quickly.
The angry young man saw that the table next to me became free. I left my postcards on my table and went to the buffet, when I came back he had put all the clearing from his table on mine. I was so close to put all of it back on his table, but I thought if I do that I will be down on his level and not worth it. The waiter saw what had happened and he came at once.
The same thing with the lifts, doesn’t matter how crowded the lifts were.. they still entered it with luggage or buggies.
I was shocked over people’s behavior against the staff … no respect whatsoever or is it normal behavior, only me that isn’t used to it.
I used the SPA and had a fantastic Swedish Massage,: 50€ – well spent money. A beautiful SPA and swimming pool complex and the “girls” so lovely.
After that I had lunch, a salad and coffee in the coffee bar; Coffee Company – very well presented and excellent coffee.
There is nothing bad to say about the hotel’s standard, location, service or staff. World Class all the way through. The hotel was extremely busy, fully booked every night and the staff was just amazing. Nothing was a problem and big smiles around all the time, they made me feel very special – what a nice feeling.
Such a pity about the guests. Maybe I was unlucky because it was a Christmas break .. or maybe that is how people are.
It was my second visit to Istanbul and the first time I stayed on a very small design hotel that had very nice and relaxed breakfast environment.
I would love to come back for another Christmas Escape at the Elite World Istanbul Hotel, because I really like everything about the hotel and the service, but the breakfast experience has turned me off.
Have checked on Tripadvisor and nobody else has complained about the guests – so it’s only me???? Maybe I’m dull – based on Oscar Wilde’s quotation.
‘Only dull people are brilliant at breakfast.’